Effective Date: 1/1/2025
Last Updated: 22/4/2025

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Arxax S.r.l. ("Arxax", "we", "our", or "us") is committed to protecting your privacy and handling your personal data in a transparent, secure, and lawful manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services, in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR).

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1. Data Controller

The data controller responsible for your personal data is:

Arxax S.r.l.
Via Alessandro Volta 13/A, 39100 Bolzano (BZ), Italy
Email: contact@arxax.com 
VAT / Tax Code: 03117350219

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2. What Personal Data We Collect

We may collect and process the following categories of personal data:

• Identification Data: name, surname, job title, company name

• Contact Data: email address, telephone number, mailing address

• Technical Data: IP address, browser type, device information, cookies

• Usage Data: pages visited, time spent, actions performed on the website/app

• Communication Data: emails, messages, and call information exchanged with us

• Geolocation Data: (if applicable via the mobile app or refuelling services)

We do not collect any special categories of personal data (e.g., health, religion, political beliefs) unless explicitly required and consented to.

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3. How We Collect Your Data

Your personal data may be collected through:

• Direct interaction (e.g., form submissions, email, phone)

• Use of our website or mobile applications

• Cookies and tracking technologies

• Third-party integrations (e.g., telematics platforms, payment providers)

 

4. Why We Process Your Data (Legal Basis)

We process personal data under the following legal bases:

PurposeLegal Basis

Provide access to our services and manage your accountContractual necessity

Respond to inquiries and provide supportLegitimate interest

Send service updates or critical communicationsLegal obligation / Legitimate interest

Improve website and platform performanceLegitimate interest

Send marketing communicationsConsent

Comply with legal and regulatory requirementsLegal obligation

 

5. How Long We Keep Your Data

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including satisfying legal, accounting, or reporting obligations.

Where data is processed based on consent, it will be deleted upon withdrawal of consent unless required by law to retain it.

 

6. How We Share Your Data

We may share your data with:

• Authorized employees and collaborators of Arxax

• Third-party service providers (e.g., hosting, CRM, analytics, payment platforms)

• Regulatory authorities, if required by law

• Partners involved in the provision of our services (e.g., forecourt system operators)

All third-party service providers are bound by confidentiality and data protection obligations in compliance with the GDPR.

 

7. International Data Transfers

If your data is transferred outside the European Economic Area (EEA), we will ensure that such transfers are protected by appropriate safeguards, such as the Standard Contractual Clauses (SCCs) approved by the European Commission.

 

8. Your Data Protection Rights

Under GDPR, you have the right to:

• Access your personal data

• Rectify inaccurate or incomplete data

• Request the deletion ("right to be forgotten")

• Restrict processing under certain conditions

• Object to processing based on legitimate interest

• Data portability

• Withdraw consent at any time, where processing is based on consent

• Lodge a complaint with a supervisory authority (e.g., Garante per la Protezione dei Dati Personali – www.garanteprivacy.it)

To exercise these rights, please contact: contact@arxax.com

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9. Security Measures

We implement appropriate technical and organizational measures to safeguard your data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access.

 

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. All changes will be posted on this page with an updated “Last Updated” date.

 

11. Contact Us

For questions, requests, or concerns regarding this Privacy Policy or our data practices, please contact:

Arxax S.r.l.
Email: contact@arxax.com
Via Alessandro Volta 13/A, 39100 Bolzano, Italy

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